Practical Details

Pricing
Minimum of 2 hours between 09.00 - 18.00 — £35ph 
Before  09.00 and after 18.00 — £45ph
Out of hours : Sundays and BH — £50ph
Overnight sleeping : 22.00 - 08.00 — £200
Overnight active waking  — £350
Overnight vigil of deceased — £350

Training & Qualifications
I trained with Living Well Dying Well in 2011, and continue to hold:

  • An up-to-date Enhanced DBS (Disclosure and Barring Service) check

  • Up-to-date safeguarding training

  • I am continually mentored throughout my work with EOLDUK to ensure best practice


Insurance
I am fully insured to practise as a death Doula with Balens insurance, providing peace of mind for clients and their families throughout our work together.

Data Protection
I take the confidentiality of client information seriously.

  • I am registered with the ICO (Information Commissioner's Office) — registration number: ZB726443

  • I comply fully with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018

  • Any personal information shared with me is kept securely, used only for the purpose of supporting you and your family, and never shared with third parties without your consent

Terms & Conditions

Invoices
All invoices are to be paid within one week of the invoice date.

Cancellation and Changes to End-of-Life Doula Support
I recognise that end-of-life care is often unpredictable. A person’s condition can change very quickly, plans can change from one day to the next, and sometimes a death happens sooner or later than anyone anticipated.

My intention is always to approach changes with compassion, understanding and flexibility.

If plans change unexpectedly
If the person’s condition changes, they are admitted to hospital or hospice, or my support is no longer needed for another reason connected with their end-of-life journey, please let me know as soon as you can.

If the person dies before planned support takes place, I will not charge for support that has not been provided. Any work already undertaken, including visits, consultations, planning, travel or agreed preparation, remains payable.

Cancelling or postponing support
If you need to cancel or postpone support for reasons unrelated to an unexpected change in the end-of-life situation, I ask that you give me as much notice as possible.

Where there is sufficient notice, I will do my best to release the time and offer it to someone else, and no cancellation charge will applied.

As a guide:

  • More than 7 days' notice: no cancellation charge will apply.

  • Between 48 hours and 7 days' notice: I may charge up to 50% of the agreed fee for the time reserved.

  • Less than 48 hours' notice or a missed appointment: I may charge the full agreed fee for the time reserved.

These timeframes are intended as guidance rather than rigid rules. I will always consider the circumstances and use my discretion.

Rescheduling
I am very happy to reschedule support where I can. I understand that things can change quickly at the end of life, and I will always try to accommodate a change of date or time.

I will always aim to communicate openly, act with compassion and treat each situation individually.

Locations Included

I am based in Firle East Sussex and cover a one hour radius including:
Lewes, Ringmer, Newhaven / Seaford, Uckfield, Hailsham, Polegate, Peacehaven / Brighton, Eastbourne, Heathfield, Haywards Heath, Burgess Hill / Hove, Crowborough, Battle, Bexhill-on-Sea, Hassocks, Ditchling / Hastings / St Leonards, East Grinstead, Tunbridge Wells area, Crawley/Gatwick area, Worthing/Shoreham depending on traffic.